Have your own online support
Organizing customer support through a Helpdesk saves money, improves customer satisfaction and enables effective management.
Digital Helpdesk service is a "must-have" in today's business world of increasing customer demands.

Web-based
Helpdesk is a software solution for implementation of a help desk support system on your web site.
Since it is a web application it is intended for internal and external support. In terms of external support it helps you in the processes of customer relationship management (CRM), sales force automation (SFA), call center management and knowledge management.
Helpdesk is Easy-to-Customize to your needs and Easy-to-Use.

Key Features

• By enabling routing facility on all the inquiries will be routed to predefined resolvers automatically

• when the issue, for whatever reason, remains unresolved for a particular period, it  becomes an Escalated Issue. These escalated issues are move up the hierarchy to the next level.

• Reports Customization

• you can publish news items so that it can accessible to support team and customers

• Makes you to establish E-Support Center

• Can be integrated with Windows to use windows authentication

Please Call us for demo on
966-2-657 1722 (or)
Send Us an email on sales@alliedteks.com